Delete your Fashion Frame account

Delete from the app

The fastest way to delete your account is from inside Fashion Frame, where you are already signed in.

On the mobile app

1. Open Fashion Frame and tap the Profile tab.
2. Tap Settings.
3. Tap Delete account.
4. Type DELETE to confirm, then tap Delete.
5. If prompted, confirm it's you by signing in again, then tap Confirm & delete.

On the web app

1. Sign in at app.myfashionframe.com and open Settings → Account.
2. Expand the Danger zone at the bottom of the Account page.
3. Type DELETE to confirm, then select Delete my account.
4. If prompted, re-enter your password and select Confirm & delete my account.

For your security, deleting your account requires a recent sign-in. If it has been a while, you'll be asked to confirm your password before the deletion goes through.

Can't access the app?

If you can no longer sign in, email us from the address associated with your Fashion Frame account and we'll process the deletion for you.

We verify that the request comes from the account's own email address before deleting anything, so we can be sure it's really you.

What gets deleted

Deleting your account permanently removes your personal data across our systems, including:

• Your account and profile information
• Body measurements and size profile
• Wardrobe items and their details
• Uploaded wardrobe photos
• Your avatar and default try-on model photo
• Saved and AI-generated outfits, plus outfit collections
• Virtual try-on inputs and generated results
• Stylist chat conversations and any images you attached
• Outfit and wardrobe wear history and calendar plans
• Notifications and push-notification device tokens
• Your subscription record (any active billing is cancelled)

Your sign-in identity is also removed, so the email address is no longer linked to a Fashion Frame account.

Prefer to keep your account?

You don't have to delete your whole account to remove content. From inside the app you can delete individual items while keeping your account:

• Individual wardrobe items and their photos
• Saved outfits and outfit collections
• Virtual try-on results
• Stylist chat conversations
• Body measurements

What happens when you delete

• Deletion is processed straight away and applies across our database, file storage, and sign-in system.
• It is permanent. Your wardrobe, photos, outfits, try-on results, and chats cannot be recovered once deleted.
• Any active subscription purchased on the web is cancelled as part of deletion. If you subscribed through the App Store or Google Play, cancel that subscription in the store to stop future charges.

What we may keep, and for how long

After deletion, residual copies of your data may remain only in our encrypted database backups. These backups age out automatically and are permanently removed within 30 days.

We may also retain a minimal record that an account was deleted, and limited information where we are required to keep it by law (for example, records tied to a completed payment). We do not use retained information for any other purpose.